Discussion in 'General Questions' started by BeachBum, Jan 23, 2011.

  1. BeachBum

    BeachBum WindyNation Engineer

    I’ve tried for weeks to reach you regarding my order. I’ve left numerous phone messages, which have gone unanswered for weeks. I have emailed you, and Ron has answered on your behalf. I don’t know if he is ever passing this on to you. I thought maybe the holidays, and medical situation I had to deal with contributed to our inability to work out my order sooner. I’ve tried to send you private correspondence, through the forum. As a last resort, I am leaving this public post in the hope that you will personally return my call.
    As you know I’ve been loyal customer and a member of the forum for over 8 months. I’ve tried to participate in a positive manner, respectful of all the members, and supported what you created with over 100 posts. I believe the forum has provided a mutual benefit for all of us that have enjoyed sharing the information we learn and using your products.
    I thought you appreciated me too, as it appeared that you were generous in the price you quoted me for the additional equipment I ordered. I was the first person to step up and commit to buy a 750. I waited patiently for months, as you completed the testing. The only difference is that I wanted a 5 blade wind grabber instead of a 3 blade. I am happy to pay the difference between the prices of the 2 blade sets. I am not happy with Ron’s new “adjusted” price quote for the order. I don’t feel he has the customer service skills you possess, nor does he have a handle on the concept of customer satisfaction.
    Please restore my confidence. Time will tell if this message is amended by a positive message later by me, or removed from the open forum by Ron. I await your call, and your decision on how you will address this dilemma.
  2. windyguru

    windyguru WindyNation Expert

    Hi Mark,

    I sent you a private message on the forum. I have been holed up working on the tracker and did not see the private messages you sent me on the forum.

    I just read all the e-mails Ron sent you and they look honest, respectful and professional to me.

    - Josh
  3. BeachBum

    BeachBum WindyNation Engineer

    Sometimes we have to take a hard look at ourselves through the eyes of others. So I ask everyone on the forum who has ever read my posts to judge me and my participation in this group, so I can be a better person in the future.
    At the same time, in an effort to help you improve your company, I ask the group to comment on the ability of customer service to receive phone calls or phone messages in a timely manner, and respond in a way that makes them feel that they are valued by the company. Josh, I’m only asking you to keep your word; I didn’t know there was a time limit on that. The order I asked for was never correct. I thought I was being patient with the company. Also, there is a real value to the “R&D” we provide you too. I think everyone here who participates will attest to that. Do you feel windynation would have been as successful without us?
    If I am the only one who has had a problem, then I should look harder at myself. If other “have had words” with Ron, or feel that there are issues that should be brought to your attention, then I invite everyone to step up to the microphone and say so in respectful way that will provide constructive criticism and improve our group and the company. I yield to the court of public opinion.
  4. bluejay

    bluejay WindyNation Engineer

    I have seen a personal trailing off of help to the newbies on here but other than that all seems well.I believe this isnt there full time gig yet so a delay in CS is understandable...

    I am sure they know that if they start lacking the growth we also churn down..These PMA's can be bought easily off of alibaba.com so the monoply of them is non existent...I hope you can resolve this in a professional manner BB and WN..
  5. BeachBum

    BeachBum WindyNation Engineer

    Your private email said you would contact me in a day or two. It's been a week now. Please call me at home. You have the number. As I said, I'm still trying to keep the faith.
  6. bluejay

    bluejay WindyNation Engineer

    BB you have said your peace..I have a hard time believing that they are trying to screw you on purpose..To be truthful,to keep dragging this out in the public forum shows a lack of class on your part. If they truly do you wrong then you will need to seek legal action. I have personally seen Josh and Ron send out a replacement motor to tomt and it was prolly longer than a warranty would of covered. They ate the cost and didnt publicly whine about it. I see them and CS totally different than you do. I am sure it will be made right if it is a just cause..
  7. murray2paddles

    murray2paddles WindyNation Engineer

    I have just come across this thread, and it bothers me greatly.
    On one hand I agree this should never have been required to be posted on a public forum.
    BUT what bothers me more is the fact that I have known you for a considerable time and I know you would never be one to make a complaint especially in public.
    Customer support means just that, take care of your customers concerns "privately and quickly "
    I hope that Windy acts quickly on this matter.

    Beach, Speedy recovery on your ongoing fight to regain your health.
  8. BeachBum

    BeachBum WindyNation Engineer

    I’m trying to resolve this issue privately, but my personal messages to you just sit in my “outbox” unread. Dozens of calls to your office, and never a return call from you even once. When Ron was out of town, I was able to get through to Al (a wonderful gentleman) who seemed to understand my requested order perfectly. Finally, Ron sent out the invoice last night, and it was wrong again. It had 3 hubs instead of the 2 I ordered. I beg you to let Al handle my order, and leave Ron out of it. I feel Ron is either inept or vindictive (because of my critical comments). I also wonder if he is blocking my attempts to contact you through normal channels, and private messages. I apologize for using the public forum for this, but I don’t feel I have any other form of communication with you at this point. Please call me so we can get past this.
  9. murray2paddles

    murray2paddles WindyNation Engineer

    Windy Nation,
    I also am going to use this public forum rather than customer support as I no longer have the trust on who may be responding and using someone else's name.
    Through the development of this forum it has allowed many of us to share information but most of all make new contacts and develop strong friendships.

    Windy's customer support must realize that if one customer is being treated unfairly the forum interconnections allow that information to spread like a ripple on the water.

    Let me assure you many of us if not vocal are following with interests and displeasure on the treatment our friend " Beach " is receiving by one of your staff / co partners.

    Let Al take care of this and move on.
  10. bluejay

    bluejay WindyNation Engineer

    Wow maybe windy is in a downward spiral... :cry:
  11. bluejay

    bluejay WindyNation Engineer

    So Beach do I owe you an apology? Has this been takin care of in a professional manner? Or is Windy going to be business partners in Missouri? :lol:
  12. BeachBum

    BeachBum WindyNation Engineer

    We are working on it. I feel hopeful that this will be resolved soon.
  13. bluejay

    bluejay WindyNation Engineer

    Well Beach, I received something that makes me feel that I owe you a apology and understand why you had to bring it public....sorry bro and I hope the other parties get there act together also..J
  14. BeachBum

    BeachBum WindyNation Engineer

    Thank you for your comments. I don't know what you received, but I imagine you "Big Dogs" talk outside the forum. As I said, I remain hopeful that we will have a resolution soon.
  15. BeachBum

    BeachBum WindyNation Engineer

    How do you delete a topic?
  16. timber

    timber WindyNation Engineer

    Hi All,

    I have no idea of the details of any of this but do have a high level of confidence that whatever the issue, it will be resolved and in the end all parties will be pleased with the outcome.

    The only reason I comment is because I have received customer support above and beyond what I would expect of an average business. This really sounds like a communication problem. I have no advice but did want to note that when I have used the "Product Support"/"Submit Questions" button at the home page, I got answers VERY quickly and they were answered in a professional manner and I found the answers very helpful.

    Best of luck to all ... I respect all forum members and Windynation as a business, I find all to be great resources.

    Thanks all,

    Dave (aka timber)
    John Shea likes this.

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